Returns & Exchanges ♡

The Pink Vanity Hair Co.

At The Pink Vanity Hair Co., we want every customer to feel confident shopping with us. Please review our return and exchange policy before placing your order.

All Hair Sales Are Final

Due to the nature of our hair products and hygiene considerations, all wigs, bundles, closures, and frontals are considered final sale, except where an item arrives damaged, defective, incorrect, or a return or refund is otherwise required by law.

We do not accept returns or exchanges for:

  • Changes of mind or personal preferences

  • Incorrect lengths, textures, lace types, or other options selected by the customer

  • Hair that has been installed, worn, cut, colored, washed, altered, or otherwise used

  • Products returned without prior authorization

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery whenever possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review your request and provide appropriate next steps, which may include a replacement, exchange, refund, or another resolution.

The 48-hour reporting request does not limit any rights provided by applicable law.

Preorder Cancellations

Because preorder items are sourced specifically after purchase, cancellation requests must be submitted as soon as possible.

If your order has not yet been submitted to our supplier, we may be able to cancel it.

Once supplier fulfillment has begun, cancellation requests may not be accepted unless required by law.

Approved Returns

Please do not send products back without contacting us first.

If a return is approved, we will provide return instructions. For verified damaged, defective, or incorrect items, we will cover reasonable return shipping costs when a return is required.

Refund Processing

When a refund is approved, it will be issued to the original payment method.

The time required for funds to appear depends on your bank or payment provider.

Shipping Delays and Missing Orders

If an order is significantly delayed, lost, or not delivered, please contact us so we can investigate and determine the appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected.

Contact Us ♡

For assistance with an order, please visit our Contact Us page and include your order number.

Thank you for supporting The Pink Vanity Hair Co.

Good Hair. Soft Life. No Compromises. ♡