Frequently Asked Questions ♡

Welcome to The Pink Vanity Hair Co.

Everything you need to know before finding your next hair obsession!

What products do you offer?

We offer wigs, hair bundles, lace closures, and lace frontals in a variety of lengths, textures, and lace options.

What's the difference between The Soft Life Edit and The Luxe Edit?

The Soft Life Edit is our affordable collection, designed for beautiful everyday hairstyles without compromising your budget.

The Luxe Edit is our premium collection for customers seeking an elevated hair experience.

What hair textures are available?

Our featured textures include:

• Straight

• Body Wave

• Deep Wave

• Burmese Curly

Available textures may vary by product.

What's the difference between HD lace and transparent lace?

HD Lace: A thin, delicate lace designed to blend naturally with the skin when properly installed.

Transparent Lace: A light-colored lace that can be customized or tinted to better match your complexion.

The best option depends on your skin tone, preferences, and styling needs.

What's the difference between a closure and a frontal?

Closures cover a smaller portion of the hairline and are popular for lower-maintenance hairstyles.

Frontals cover a wider area from ear to ear, allowing more flexibility with hairline styling.

How do I choose the right wig?

Consider your preferred texture, length, lace type, styling routine, and budget.

Our goal is to make finding your perfect hair simple and stress-free.

Are your wigs ready to ship?

Our store primarily operates on a preorder basis unless a product is specifically marked ready to ship.

Please review the product description for availability and fulfillment information.

How long does shipping take?

Our suppliers generally require approximately 3–5 business days for delivery to us after payment. Additional time is needed for preparation, quality checks, and shipping to you.

Your estimated delivery window will depend on the product and fulfillment process.

Visit our Shipping & Delivery page for more information.

Do you offer free shipping?

Yes! We offer FREE standard shipping on all U.S. orders, with no minimum purchase.

Can I track my order?

Yes. Once your order ships, you'll receive a shipping confirmation email with tracking information.

Can I change or cancel my order?

Please contact us as soon as possible if you need to request a change or cancellation.

Because preorder fulfillment may begin shortly after payment, changes and cancellations cannot always be accommodated.

Do you accept returns or exchanges?

Due to hygiene considerations, hair products are generally final sale, except for damaged, defective, incorrect items, or circumstances where a return or refund is required by law.

Please review our Returns & Exchanges policy for complete details.

Can I color or heat-style my hair?

Styling and coloring suitability depend on the specific product. Always review the product details and use appropriate heat protection.

Professional coloring is recommended, particularly when lifting or significantly changing hair color.

How should I care for my hair?

Gently detangle your hair, use products appropriate for its texture, avoid excessive heat, and store wigs properly when not in use.

Curly textures may require additional moisture and maintenance to preserve their appearance.

How can I contact customer support?

Visit our Contact Us page with your name, email address, and order number (if applicable).

We're happy to help you with product questions and order concerns.

Good Hair. Soft Life. No Compromises. ♡

The Pink Vanity Hair Co.